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Thank you for your interest in Synergy Entertainment (SE). SE is a
self-distributed label through its distribution arm, SEI Distribution. If you
would like to become an account of SEI, please contact Logan Betz at
lbetz@synergyent.com or at
212-722-9755.
Our basic policies are indicated below. Logan will be glad to answer any
questions you may have.
OFFICIAL POLICY FOR SEI DISTRIBUTION
SEI Distribution (SEI) is an independent distribution company based in New York
City, New York. Here is an outline of our policies and some important information:
1) Our offices are in New York, NY. Orders, payments, RAR's and all other regular
business communications go to this office.
SEI Distribution
1747 First Ave. 3rd Floor
New York, NY 10128-5218
PH 212-722-9755
FX 212-722-9756
2) Shipments and returns are processed at our fulfillment center:
J & E Enterprises
2387 Buena Vista Street
Irwindale, CA 91010
3) ORDERS - Orders are turned around in 24 - 48 hours. Orders need to contain
artist, catalogue number, UPC code and quantity. Orders should be sent via fax to
212-722-9756 or via email to lbetz@synergyent.com - please cc richgirod@comcast.com.
We are using UPS for most shipments. Trucking will be used if the order is deemed
too large for UPS.
4) RETURNS
A) Returns will not be credited unless requested properly. Return Authorization
Requests (RAR) need to include a unique reference number and the following: label
name, artist, catalogue number, UPC, quantity, cost, total value per title (cost ×
quantity) and total for entire return. They should be sent via fax, e-mail or mail
or some other carrier, e.g. Fed Ex, to Logan Betz at the New York City office and
numbers and email already indicated above. Be sure your RAR has the date
requested.
B) The physical return must be organized, i.e. all product grouped by title and
label, and packed well so that no damage occurs during transport. Damaged product
will not be credited unless it's indicated in the RAR as damaged goods.
C) Product that has been deleted or changed distribution will not be authorized if
the deletion/distribution-change deadline for returns has passed. Such product can
be returned to us for no credit or kept by the account. SEI will give notification
by e-mail and mail of deletions and/or distribution changes at least 90 days before
RAR are due.
D) A packing slip shall be affixed to the first box of the shipment. Boxes should
be numbered 1 of _, 2 of _, etc. The RAR # needs to appear on each package.
E) Larger shipments that are shipped via pallet(s) need to have the packing
slip(s) clearly visible so that finding it is not a problem. Do not put it into a
box without clearly marking the box as holding the packing slip. If we can not
find the packing slip, we will ask you to send another one which will cause a
delay of issuing credit. The RAR # and numbered boxes do not need to appear on
each box on these pallet shipments as long as the pallet contains only one return.
If there are a number of returns combined to make the pallet, please put RAR # and
1 of _, 2 of _ on the boxes to help us avoid confusion and the serious time for
processing that would occur.
F) If a return comes in and does not conform to our guidelines and processing of
the return(s) becomes time consuming, SEI reserves the right to deduct what we
call a "time wasted charge" from the return. For example, if multiple returns come
in together and the boxes are not clearly marked so that every box needs to be
opened and matched up with the different returns and several hours are wasted
doing this, SET will charge a fee of $30 per hour for each hour we deem wasted
processing the return. We are confident that with your cooperation this will not
become an issue.
G) Credit for returns will be issued via a credit memo as soon as the return is
processed. It will be sent to your Accounts Payable department unless you
designate somewhere else.
TERMS:
· Free Shipping on Orders of 10 or More
· Terms to be determined based on references and activity level
If you're unable to meet our ordering requirements or would prefer to work with
a one-stop, our product is available from one-stops such as AEC, Baker &
Taylor, and Super D.
Rich Girod is our National Sales Manager and the major account executive. His
contact information is:
Ph 847-438-1161
Fx 847-438-1374
Email richgirod@comcast.net
It is the intent of SEI Distribution to provide quality service. Communication
is the key to achieving that. So, please, always feel free to contact us for
any problems, questions or concerns that you may have.
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